Back-UPS Pro External Battery Pack 24V

Once the order is processed, you will receive an automated email on your registered email address which also includes the tracking id.

If you are an existing user you can simply log in to your account from here and track current as well as all your past order details. However, if you haven’t made an account we advise you to create your account (Click Here) with the same mail id that you have used while placing the order. This way you’ll have access to your current and all past order details.

*Please note, that it can take some time before the tracking information is uploaded.

No, presently we not offer Cash on Delivery option against Purchase, once we start offering then we will update.

You can change the delivery address within 12 hours of the order being placed. To update your shipping address, please mail us at info@msplgroup.com

If any order related changes should be communicated within 12 hours of the order placement, we might be able to make the change in the order or the address of delivery. However, the final decision is on the logistics partner who has been assigned to deliver your package.

We deliver on 20,000+ pin codes across India. These deliveries are made via our 3rd Party courier companies like Bluedart, FedEx, Ekart SPOTON, Deliveryh, etc. Since there is a constant addition/subtraction of pin codes, the exact number might vary from time to time.

The standard delivery takes approximately 3-4 days. However, for metro cities, it takes up to 3-4 days and for non-metro cities, it takes up to 7-10 days. It also depends upon the pin code and serviceability

We use 3rd party courier companies for deliveries. Most Courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered. Please let us know the delivery time that will suit your schedule on info@msplgroup.com, just in case you are not available in your home to collect the product.

Users with their account on www.mspwebstore.com can avail following benefits -

1. You can track your order status from your account and also see all the past order details.

2. Limited discount notifications for registered accounts.

Click Here to create your MSP WEBSTORE account.

All Product Technical the specification provided in Product Description, Click here to download Product Catalogue and User Manual.

You can visit our return policy page and go through the details, please click here. Kindly reach out to our customer support team at info@msplgroup.com and you will receive an email right after you send the mail, kindly follow the process for faster resolution of your complaint.

Warranty is 1 / 2 years on any internal or manufacturing defects. Warranty support providing by Principle Company.

No need to worry! Kindly take a screenshot of the successful account debit email or message and send it to info@msplgroup.com and our support team will get back to you within 48 hours.

We offer multiple payment options for your purchase of Leaf products from our website:

- All credit and debit cards

- UPI

- All wallets, such as PayTM, Amazon, Airtel, PhonePe, Freecharge, Mobikwik & Jio.

- Net-banking via all leading banks

No, apart from the payment you make during the purchase of the product there are no hidden charges. All listed prices are inclusive of all taxes. 

You will receive the tax invoice automatically on your mail ID as soon as you place the order. In case, you don't receive the invoice due to some glitch in our system, please mail us at invoice@msplgroup.com for the same. We will revert to you within 48 hours.